Privacy Policy

General

nitenite cityhotels respects the right to privacy of every individual who visits our site, mobile site, apps or Third Party Agents such as booking.com. This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you.

What personal information do we collect and how we will use it?

We may collect the following information about you:
Contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
Business information, such as employer details and job title, particularly from our corporate customers;
Transaction information, including payment and reservation details; Your membership of nitenite cityhotels rewards programmes and corporate account membership and participation details (including birthdays and special dates where you provide this information to us).
Purchase history, including the date that you have stayed, activities on site (e.g. food purchases and Wi-Fi use) and the date(s) of your stay;  Demographic information; Registration information, including your password and room and other expressed preferences; Customer communication preferences; Customer feedback; and Computer or device information (e.g. your IP address and operating system).
We may supplement the information that you provide to us with information from trusted third parties (including travel agencies, distributors and list rental companies) for the purposes outlined in this privacy policy.
Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.
We may use your information for the following purposes: Administration and management of room bookings; Processing transactions;  Administration of our third party agents, including in respect of our registered users, who may also store a personal identification number online to easily access and apply room preferences and personal details when booking through our automated telephone service;  Administration and management of our competitions, promotions and prize draws – you should check the applicable terms and conditions of the competition, promotion or prize draw for further information; Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. reservation confirmation).  Business, website and consumer analysis and reporting; and Correspondence between us, including where you use our ‘Contact us’ form.

Sharing your information with third parties

We may disclose your personal information to:
A buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets); and/or Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we put measures in place to keep your information secure.
Our third party agents may contain links to other websites, mobile sites and apps. This privacy policy only applies to our own channels. When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.

Cookies

Our Digital Channels use cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly.
For further details about the cookies on our Digital Channels, please see our ‘How we use cookies’ statement.  By using our Digital Channels, you agree to our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see the ‘Managing your cookies‘ section for details on how to adjust your settings.

Security

Nitenite cityhotels takes the security of any personal information we hold very seriously.

Where necessary, and in common with other websites and apps, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small “padlock” symbol in the status bar of your web browser or the first part of the URL being ‘https://’.

In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.
However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our usual practices.
Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

International Transfers

We may transfer your personal information to, and store it at, destinations outside of the European Economic Area (“EEA”) for the purposes outlined in this privacy policy. It may be processed by staff operating outside the EEA who work for us or our service providers. By submitting your personal information, you agree to this transfer.
nitenite cityhotels will take appropriate measures to ensure that, wherever it is located, your personal information is treated securely and in accordance with this privacy policy.

Direct Marketing

We would like to keep you informed of nitenite cityhotel news and offers by post, phone, email, text and other electronic means. If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by selecting unsubscribe at the bottom of any communications. If you have registered with nitenite.com you can change your preferences in the ‘Account’ section on this site.

Access to and amending any personal information

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us. If you are registered with nitenite.com you can also update your contact details and other personal information in the ‘Account’ section of this site. You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us. We may make a small charge for this service.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our Digital Channels

Contact Us

If you require further information or have any questions regarding this Privacy Policy, then please email info@nitenite.com, telephone us on 08458 90 90 99 or write to us at:

nitenite cityhotels
18 Holliday Street
Birmingham
West Midlands
B1 1TB

Further Information

This site is operated by Huntcourt Limited t/a nitenite cityhotels, nitenite cityrooms (company number 02874551 and VAT number GB 158438383), whose registered office is Huntcourt Limited, 97 Park Lane, London, W1K 7TG